This Privacy Policy explains in general terms how Designed Blinds Australia Pty Ltd and its parent company, Hunter Douglas Limited (“we”/”us”), protect the privacy of your personal information under the National Privacy Principle. It also sets out the matters which we are required to disclose to individuals under National Privacy Principles. The principles set out in this Privacy Policy will only apply to personal information you provide to us via our website or under any agreement or arrangement and any information which we collect about you from other sources.
Collecting Personal Information About You
We generally collect your personal information directly from you. For example, we collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, facsimile or email) subscribe electronically to our publications or when you have contact with us in person.
Generally, the type of personal information we collect about you includes your name, mailing address, telephone number and email address. We may also collect sensitive information about you such as information about membership of a professional or trade association. We only collect sensitive information in limited circumstances including where:
- You have consented to it; or
- The collection is required by law; or
- The collection is necessary for the establishment, exercise or defence of a legal or equitable claim.
There may be occasions where we need to source personal information about you from a third party. For example, we may collect personal information from a company whom you work, other organization with whom you have any dealings, a credit reporting agency, an information service provider or from a publicly maintained record.
We will generally collect personal information by way of forms filled out by people, face-to-face meetings, business cards, telephone conversation and from third parties.
We collect personal information from our websites such as www.dbablinds.com.au or through receiving customer enquiries and emails. We also use third parties to analyse traffic at that website. Information collected through such analysis is anonymous.
How Do We Use Your Personal Information?
We may use and disclose your personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in any other circumstances authorised by the Privacy Act.
In general, we use and disclose your personal information for the following purposes:
- To conduct our business;
- To market our services;
- To communicate with you;
- To comply with our legal obligations; and
- To help us manage and enhance our services.
If we act as a credit provider to you, we reserve our right to report to a credit reporting agency an overdue payment from you, providing we have first advised you of the overdue payment, have requested payment from you and you have failed to make payment to us.
Storage And Security
We take responsible steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example for use of physical security and restricted access to electronic records.
Where we no longer require your personal information for a permitted purpose under the National Privacy Principles, we will take reasonable steps to destroy it.
Access And Storage
We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details are set out below. Subject to the exception as set out in the Privacy Act, you may gain access to the personal information which we hold about you by contacting our Privacy Officer.
We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access. We will advise you of the likely costs in advance.
This Privacy Policy will be reviewed from time-to-time to take into account new laws and technology, changes to our operations and practices and the change in business environment.
Privacy Concerns And Complaints
If you have any questions about privacy related issues please contact our Privacy Officer.
How To Contact Us
The Finance Director of Hunter Douglas Limited (Privacy Officer of the Hunter Douglas Group in Australia)
Phone No: (02) 9638 8000
Facsimile No: (02) 9638 8041
Postal Address:
338 Victoria Road
Rydalmere NSW 2116